Our 30-Day Returns Policy
You have 30 days from the date your order is delivered to request a return.
If you are unhappy with your purchase, you can contact us to arrange a return, provided your item meets our eligibility requirements.
For returns requested under our additional 30-day returns policy, items must:
- Be unworn, unused and unwashed, apart from trying them on to check the fit.
- Be in their original condition.
- Be free from stains, makeup, perfume, deodorant marks, body odour and damage.
- Have their original product labels and care labels intact.
- Be returned with any accessories or components originally included.
Original packaging is not essential, but items must be securely packaged to prevent damage in transit.
These conditions apply to our additional returns policy and do not restrict your statutory consumer rights.
How to Return an Item
Returning an eligible item is straightforward.
Step 1 – Contact us
Email hello@gymangels.co.uk within 30 days of receiving your order to request a return.
Please provide:
- Your full name
- Your order number
- The product you wish to return
- Your reason for returning, if you would like to share it
Step 2 – Receive return instructions
Our customer service team will provide you with the appropriate return instructions and return address.
Please do not send items to an address that has not been provided or confirmed for returns.
Step 3 – Package your item
Place your item in suitable protective packaging. Include your order number so we can identify your return.
Step 4 – Send your return
Send your parcel using a reliable postal or courier service. We recommend choosing a tracked service and keeping your proof of postage until your refund has been completed.
For returns under our additional 30-day policy, please send the item within 14 days of notifying us of your return.
Return Postage Costs
Customers are responsible for the cost of return postage when returning an item because they have changed their mind, ordered the wrong size or no longer want the product.
Gym Angels does not provide prepaid return labels for ordinary change-of-mind returns.
The amount you pay will depend on the courier or postal service you choose.
We recommend using a tracked service so you can monitor your return.
If your item is faulty, damaged or incorrectly supplied, Gym Angels will arrange an appropriate remedy and cover reasonable return postage where a return is necessary, in accordance with your statutory rights.
Refunds
Once your return has been received, we will assess the item against the applicable return conditions.
For returns accepted under our additional 30-day policy, we will issue your refund to the original payment method within 14 days of receiving the returned item.
For returns made under your statutory cancellation rights, refunds will be made within the legally required timeframe, including where you provide evidence of having sent the goods back before we receive them.
Your bank or payment provider may take additional time to make the refund visible in your account.
You will receive confirmation when your refund has been processed.
What will be refunded?
For eligible returns under our additional 30-day policy, we refund the price paid for the returned products.
Original delivery charges are not refunded under this additional policy unless required by law.
For qualifying cancellations under your statutory 14-day cancellation rights, we will also refund the applicable standard original delivery charge. If you selected a more expensive delivery service, the additional upgrade cost may not be refundable.
If you return only part of an order, the original delivery charge will not normally be refunded unless required by law.
Trying On Clothing
We understand that customers need to try on activewear to check sizing and fit.
You may try on your Gym Angels clothing as you would in a physical retail shop.
However, for returns under our additional 30-day policy, products must not have been worn for workouts, washed, damaged or used beyond a normal fitting.
For returns made under statutory cancellation rights, any permitted deduction for diminished value will be assessed in accordance with consumer law.
Faulty, Damaged or Incorrect Items
We take product quality and customer satisfaction seriously.
If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as possible.
Include your order number and a description of the issue. Photographs can help us investigate more quickly.
Please contact us before returning a faulty or incorrectly supplied item so we can advise on the appropriate arrangements.
Move with confidence. Dress with purpose. Be a Gym Angel.
Depending on the circumstances and your statutory rights, we will offer an appropriate remedy, which may include:
- A refund
- A replacement
- A repair, where appropriate
We will not require you to pay reasonable return costs where the law places those costs on Gym Angels.
Our 30-day change-of-mind policy does not limit the rights you have under the Consumer Rights Act 2015.
Exchanges and Size Changes
Ordered the wrong size or prefer another colour?
We will be happy to help you explore the available options.
We do not currently offer an automatic exchange service.
If you would like a different size or colour, you can return an eligible item for a refund and place a new order for your preferred product, subject to stock availability.
For ordinary change-of-mind size or colour returns, customers pay the applicable return postage.
This does not affect your rights where an item is faulty or incorrectly supplied.
Sports Bras, Leggings, Shorts and Matching Sets
We accept eligible returns of sports bras, leggings, gym shorts, tracksuits, crop tops and matching activewear sets under the conditions described in this policy.
For matching sets sold as a single product, the complete set must be returned to obtain a full refund under our additional returns policy.
If an item is sold separately, you may return that individual product.
Items must be clean and in a condition that meets the relevant return requirements.
Your statutory rights remain unaffected.
Sale and Promotional Items
Items purchased during sales and promotions may be returned under our standard 30-day returns policy, unless a clearly disclosed exception lawfully applies.
Refunds will be based on the actual price paid for the returned product, taking into account the terms of any applicable promotion.
Sale items are also covered by applicable statutory consumer rights.
Your Legal Right to Cancel
If you purchase from Gym Angels online as a consumer, you will generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
You must notify us of your decision to cancel within this period.
You then generally have a further 14 days to send the goods back.
You can cancel by contacting us with a clear statement that you wish to cancel your order. You do not have to use a particular form.
You are responsible for direct return postage costs for change-of-mind cancellations where we have informed you of these costs before purchase.
Where applicable, we will refund the product price and the standard original delivery charge within the timeframe required by law.
We may make a lawful deduction for handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Our additional 30-day returns policy gives you more time to request a return but does not replace or reduce your legal cancellation rights.
Your Statutory Consumer Rights
Nothing in this policy affects your rights under UK consumer law.
Goods must be as described, of satisfactory quality and fit for purpose.
If goods are faulty or do not meet these requirements, you may be entitled to a refund, repair or replacement depending on the circumstances and the time since purchase.
Your statutory rights may continue beyond our 30-day returns period.
Contact Gym Angels
If you need assistance with a return, refund, cancellation or product concern, please contact our customer service team.
Gym Angels Group Ltd
Website: www.gymangels.store
Customer Support Email: hello@gymangels.co.uk
Returns Address: provided by our customer service team when your return is arranged.
Please include your order number when contacting us.
We aim to make the process fair, straightforward and convenient.
Thank you for shopping with Gym Angels.